We accept British Pound Sterling GBP Currency.
You will automatically receive an Excelsior Cars Ltd Acknowledgement' email for the journey(s) you have paid for. You are responsible for checking that the details are correct as refund will not be given if the details are incorrect. This will contain the pick-up instructions and the contact telephone number.
Excelsior Cars Ltd will not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2.5 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Excelsior Cars Ltd will not take responsibility for any passengers missing their flight if 2.5 hours check in time was not allowed.
Excelsior Cars Ltd will not take any responsibilities or refund to any passengers who do not wait for their driver and take alternative transport. Excelsior Cars Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked.
Please ensure you give us your arrival times and day in to the UK and not your departing information. If your flight has any serious delays please inform us or the driver as soon as possible.
Excelsior Cars Ltd uses their own transport wherever possible but do use third party companies where appropriate. Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected.
Prices are calculated as follows: type of vehicle, the distance and time of travel taken into consideration. We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable, the upgrade will be at no additional cost to you.
We do not charge for the 1st hour's waiting time after the plane has landed. Waiting time charges start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, the charge will vary on the vehicle type, for all other journeys will be added from the scheduled pick up time.
Any Bridge Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.
Any amendment must be made via the online booking system to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.
All bookings must be made through the online booking system. In this way confirmations are sent out and the journey is insured. It is against the law for private hire drivers to accept journeys directly.
Excelsior Cars Ltd will accept any cancellation made as long as there is at least 24 hours’ notice however there will be a £6 or 10% (whichever is higher) administration / transaction charge. The cancellation must be made via the online booking system which you will receive confirmation from us.
If you do not receive an email from Excelsior Cars Ltd confirming the cancellation we have not received it. In this case please call our out of hours number which is 01922 662858. Refunds will not be issued in the following circumstances: No refund is made if the passenger does not show up for pre-paid journeys.
No refund is made for cancellation of a booking with less than 24 hours’ notice provided or afterwards. All other circumstances where a refund may be possible should be addressed directly with Excelsior Cars Ltd ‘s customer services. Please note that some calls may be recorded for training purposes.
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