Frequently Asked Questions:

Q. Where do I meet my driver when I land at the airport?

Your driver will be waiting for you at the drop and go car park. Ensure you provided a working mobile number and your phone is switched on and the driver will call you when you have landed and arrange to meet you at the drop & go point.

Q. Am I charged if my flight is delayed?

No, we do not charge you any extra if your flight is delayed. We always check your arrival time before we dispatch your driver.

Q. Will I receive confirmation of my journey?

When booking online you will receive an email which will confirm we have successfully received your request and we will check for availability, when we have availability we will send you a request for payment online once payment is made you will then receive a confirmation email that we have fully booked you a vehicle, the email will contain a booking reference.

If in the unlikely event we are not able to fulfil the booking we will let you know so that you can arrange an alternative.

Q. I have not received my booking confirmation email?

First thing to do is check your spam/junk folder, If you can't find your email, you can find your booking by logging in to your user account or by creating a user account with the same email address as the one you made the booking with.

Q. Do you operate a fixed price policy?

Price quoted online is the price you pay.

Q. Can I book a vehicle with a child seat?

Should you require a car seat please provide details in the additional request box when making your booking and we will endeavour to meet your requirements.

Q. How long will the driver wait for me?

Your ride includes 5 minutes waiting time for standard pickups and 60 minutes for airport pickups (unless otherwise stated). Even if your driver has arrived early, your included waiting time starts from the time you booked your ride.

Q. I have a lot of luggage, will it fit?

If you're not sure your luggage will fit in the vehicle you've selected, it probably won't. The best option when booking with large amounts of luggage is to book the next available vehicle size up. For example, if you are booking a saloon, book an estate, if you are booking a 6 seater MPV book an 8 seater minibus. The price difference is often not that much greater and it will ensure you have a more comfortable ride. And remember, if you're booking with a return you may have more luggage on the way home.

Q. Why is there no contact number on the website?

All our bookings are done online so we do not employ someone to answer the phones. This enables us to keep costs down which are passed on to the customer.

Q. I'm a single female passenger, How safe are your drivers?

When you travel with us, you'll travel with approved drivers only. These are driver who have gone through a strict vetting process. All drivers have a minimum of 2 years’ experience. Every journey is logged, the details of the journey are comprehensive and they include driver’s details, pickup and drop off details, plus the journey is tracked via GPS.

  • Drivers have passed criminal record checks with the Criminal Records Bureau
  • Drivers have passed medical checks
  • Drivers hold valid UK driver’s licenses
  • All cars are MOT every 6 months.