Excelsior Cars Limited

1. Currency and Payment
All payments are processed in British Pound Sterling (GBP). Upon booking, you will receive an acknowledgment email confirming the details of your journey. It is your responsibility to verify that all information is correct, as refunds will not be issued for inaccuracies.

2. Booking Confirmation
A booking is considered confirmed once you receive an acknowledgment email from Excelsior Cars Ltd. Please ensure all details are accurate, as refunds will not be provided for incorrect information.

3. Responsibilities

Passenger Responsibility
Passengers are advised to plan their journey to arrive at the airport at least 2 hours prior to their flight departure to account for potential delays. Excelsior Cars Ltd is not responsible for missed flights due to traffic delays, severe weather conditions, or other unforeseen circumstances.

Driver Responsibility
Our drivers will make every effort to ensure timely arrival. However, they are not liable for delays caused by factors beyond their control, such as traffic congestion or adverse weather conditions.

4. Vehicle Capacity
It is the passenger's responsibility to ensure that the luggage and passenger count does not exceed the capacity of the booked vehicle. Excelsior Cars Ltd is not liable for any issues arising from
overloading.

5. Flight Delays
If your flight experiences significant delays, please inform us or your assigned driver as soon as possible to adjust your pickup time accordingly.

 

6. Pricing Policy

Prices are calculated based on the type of vehicle, distance, and time of travel. Excelsior Cars Ltd reserves the right to provide an upgraded vehicle at no additional cost if the originally selected vehicle is unavailable.

 

7. Waiting Time

 

Airport Transfers
We offer a complimentary waiting period of 1 hour after the flight has landed. Beyond this period waiting time charges will apply based on the vehicle type.

 

Other Journeys
Waiting time charges commence from the scheduled pickup time.

 

8. Parking and Tolls
Parking fees and bridge tolls are not included in the online quotes. These additional costs will either be requested by the driver during the journey or added to the final invoice.

 

9. Amendments
Any amendments to bookings must be made via email at info@excelsiorcars.co.uk. Changes made directly with the driver are not permitted.

 

10. Re-Booking Policy
All bookings must be processed through our online booking system to ensure confirmation and insurance coverage. It is illegal for private hire drivers to accept direct bookings.

 

11. Cancellation and Refund Policy
Cancellation Notice: Cancellations made with at least 24 hours' notice will incur a £9 or 10%
administration fee, whichever is higher. No-Show Policy: No refunds will be issued if the passenger fails to show up for pre-paid journeys. Late Cancellations: Cancellations with less than 24 hours' notice are non-refundable.

 

12. Flight Diversions and Airport Changes
In the event that a flight is diverted to a different airport, Excelsior Cars Ltd will make every
reasonable effort to accommodate the updated pickup location. However, such changes are not guaranteed, and will depend on vehicle and driver availability. If the new airport pickup request is made within 24 hours of the original booking time, and Excelsior Cars Ltd is unable to accommodate the change, the booking will be treated as a late cancellation, and no refund will be issued. We recommend all customers hold appropriate travel insurance to cover such eventualities caused by airline or airport disruptions.

 

13. Liability
Excelsior Cars Ltd is not responsible for any loss or damage to personal belongings or for any
missed flights due to circumstances beyond our control.

 

14. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

15. Force Majeure (Unforeseen Events)
Excelsior Cars Ltd shall not be held liable for any delay, disruption, or failure to perform any part of the service due to circumstances beyond our reasonable control. These may include, but are not limited to: 

 

·      natural disasters (e.g. floods, snowstorms, earthquakes)

·      public health emergencies (e.g. pandemics, epidemics)

·      war, terrorism, civil unrest, or political instability

·      government-imposed restrictions or travel bans

·      fuel shortages, strikes, road closures, or severe weather conditions. 

 

In such cases, we reserve the right to retain full or partial payments, depending on the circumstances and financial losses incurred by the company in preparation for the journey. Customers are strongly advised to take out appropriate travel insurance to cover such eventualities, as refunds may not be issued in cases where Excelsior Cars Ltd is unable to provide the service due to force majeure events.

 

Contact Information

For any queries or further information, please contact us at:

Email: info@excelsiorcars.co.uk

Address: Six Ways Business Centre, 1 Guildford Street, Birmingham, United Kingdom, B19 2HN